If you own or manage a business that relies on technology, you’ve probably considered working with an IT company and wonder how you can best choose the best IT support. While this might seem like a relatively simple decision, there’s quite a lot that should go into it.
Technology is the lifeblood of your business. Whether you utilize it to store client data, track and ship products, schedule patients, or just keep your office running smoothly, your technology needs to be supported by trusted experts. However, some companies have an agenda that can put you right in their crosshairs. Are they possibly giving you more than you need? Here are some questions to ask when considering IT support:
WHAT SERVICES DO WE REALLY NEED FOR IT SUPPORT?
Before you even create a list of possible service providers, you first need to have a clear picture of what services your business needs. Are you looking for off-site or cloud-based storage? Disaster back-up recovery? Installation or maintenance of an operating system? Virus or hacking protection? Or have you made the decision to turn everything over to a managed service provider to handle it all? Once you know what you need, you can narrow down the IT companies that provide these services and nothing more… unless you want them, of course.
WHAT REFERENCES DO THEY HAVE?
Choosing a provider for IT support isn’t a decision that should be made lightly, and it’s important to make sure the company you ultimately choose is dependable and professional. One of the best ways to check this is to ask for references and speak with those references about their experience with the company. Make sure to specifically ask if these references believe that they got what they needed.
DO I FEEL COMFORTABLE WITH THEM?
As you check references and gather more information about the company, think about the feelings you’re experiencing. Do you feel like they will truly value your business? Are they friendly and helpful? Do they answer all of your questions promptly? If they aren’t making you feel like a valued client from the very first interaction, it may indicate how they will treat you once you hire them.
WHAT IS THEIR BACKGROUND?
When looking into the company, pay attention to how long they’ve been around and what experience their owners and managers have. Do they have a proven track record of success or are they a new start-up? Is it led by those experienced in the industry? How large is their support staff? This will help you choose a company that will not only have the expertise you need but will also be around in the future.
Choosing an IT support provider is a big decision and one that could have a large impact on your business as a whole. To make sure you’re choosing the right company, ask yourself the above questions and don’t make any rash decisions. Go with a company that not only has a proven track record but also one that makes you feel comfortable and valued, and here at ION247, we more than qualify for the position. If you have any technology-related questions or would like to know more about our company, contact us today.