Have you ever wondered if your current managed IT services provider (MSP) is really the best choice for your company? Some companies offering managed IT services just don’t have your best interest at heart.
You also might not have an MSP at all but looking for a company to start working with. Many businesses don’t have a good grasp on managed IT services, so here is a handy list of criteria to help you narrow down your options when choosing a managed IT services provider for your Business:
DOES THE COMPANY OFFER INSURANCE?
Your MSP should offer some type of insurance on its services. Though you are relying on your MSP to deliver a specific service, things happen sometimes. However, it is their responsibility to cover those services.
DOES THE MSP PROVIDE ITS OWN HELP DESK OR OUTSOURCE?
Most MSPs provide some type of help desk offering. So, you need to find out if the help desk is local or outsourced. Many MSPs outsource to overseas vendors, but that might not be the best thing for your company.
ARE MSP STAFF CERTIFIED?
There are a number of certifications in the IT world and these ensure that the team at your MSP is as knowledgeable as they come. So, it is worth your time to check on these certifications.
DOES THE MSP HAVE A GOOD REPUTATION?
Before choosing to work with any MSP, you should make sure that it has a solid reputation. Look up reviews, ask people who understand managed IT services and talk to the MSP about providing references. Those with good reputations should freely offer this information.
DOES THE PROVIDER OFFER AN SLA?
The top MSPs in the industry offer a service level agreement (SLA) which serves as a type of contract. When you have an SLA with your MSP, you should have confidence that issues are taken care of quickly and with a sense of urgency. In most cases, under an SLA, issues that are more severe are resolved first.
IS 24/7 MANAGED IT SUPPORT AVAILABLE?
Things can happen at any time, so it’s important that your MSP offers 24/7 support for your customers. IT issues don’t always happen between 8 am and 5 pm, so it’s important that you choose an MSP that can fix issues at any time, day or night.
WHAT TYPE OF PACKAGE DO YOU GET?
Most MSPs offer some type of package deal for its customers. However, oftentimes this package doesn’t include everything that you might need from your MSP. At this point, they might offer services that have an additional fee. Check for unlimited support options and understand what services might cost extra.
IS THE MSP CONCERNED WITH SUPPORTING YOUR BUSINESS GOALS?
You should fully explain what is the goal of your business, and then find out if your potential MSP can support that goal with its services. Technology solutions are extremely important for any business, and you must rely on your MSP to provide that.
These are only a few things that you should keep in mind when you are searching for a managed IT services provider. At ION247, we do not only provide you the solutions your company needs for success, but we also support your business to make it the best that it can be. Contact us today to know how we can be the right MSP that you are looking for.
*Blog post updated in August 2020